Location
Prague, Czech Republic
Job Type
Full Time
Experience
Entry to Mid
Salary
€1900+
Openings
1 Position
Company Size
11–50
Description
- HyroTrader is a revolutionary web3 crypto proprietary trading platform designed to empower traders worldwide.
- Provides seamless access to funded capital and live trading accounts directly on ByBit.
- Transcends geographical and jurisdictional barriers.
- Looking for proactive team players passionate about crypto trading and focused on delivering the best user experience.
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative.
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
- Exceptional written communication skill and a good listener.
- Ability to multi-task, prioritize, and control time effectively.
- Knowledge of trading and cryptocurrency.
- Multi-lingual capability is a big plus.
- Fluent in English.
Responsibilities
- Handle high amounts of live chat and incoming emails.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Provide accurate, valid, and comprehensive information.
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
Benefits
Required Skills
HyroTrader is a leading crypto proprietary trading firm that empowers traders to trade with up to $200,000 in funded capital —without risking personal funds. We offer a transparent, rule-based evaluation system that allows traders to prove their skills, gain access to real exchange accounts, and earn profit splits of up to 90% . We specialize in futures trading on top exchanges like Bybit, OKX, and CLEO One , giving our traders the freedom to use their preferred strategies with high leverage and fast payouts in USDT or USDC .
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