Location
Remote
Job Type
Full Time
Experience
Mid-Level
Openings
1 Position
Company Size
51-200
Description
- Phantom is revolutionizing the way millions of people interact with the crypto ecosystem.
- Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon.
- We are seeking a Technical Writer to join our Customer Happiness team for a six-month contract with the potential to extend.
- This role requires creating, organizing, and maintaining high-quality documentation that enhances customer experiences and streamlines internal processes.
Requirements
- Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field, or equivalent work experience.
- 2–4 years of experience in technical writing, preferably within the technology or software industry.
- Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal, or similar).
- Crypto knowledge via a dApp, non-custodial wallet, or centralized exchange.
- Experience creating and managing chatbot content (e.g., ChatGPT, Dialogflow, or similar).
- Strong understanding of customer support workflows and user-focused content creation.
- Excellent written and verbal communication skills with an eye for detail and consistency.
Responsibilities
- Create a standard for help site support articles to be consistent across Phantom platforms.
- Stay current with new versions of Phantom’s app and site to keep them up to date.
- Partner with chatbot admin to maintain generative AI bot for support.
- Organize, publish, and maintain content using CMS platform Sanity.
- Collaborate with cross-functional teams to enhance content accessibility and usability.
- Translate technical jargon into user-friendly language for various audiences.
- Assist with creating in-app information model content / tool tips.
- Help maintain developer documents on docs.phantom.com.
Benefits
Required Skills
Phantom is a team of designers, engineers, and former-founders building the first self-custodial crypto wallet designed for mass adoption. Our mission is to make crypto safe, intuitive, and accessible to everyone, empowering individuals to explore the world of decentralized applications (dApps), tokens, transactions, and NFTs. With over seven million users globally, we’ve set the standard as the most user-friendly and multichain-compatible wallet in the crypto ecosystem. We believe in the transformative potential of blockchain technology to create a more open, equitable, and decentralized world. As a fully remote team, we foster collaboration and innovation by bringing together diverse talents from around the globe. Join us in making crypto accessible anytime, anywhere.
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