Location
Remote
Job Type
Full Time
Experience
Intermediate
Salary
Not Disclosed
Openings
1 Position
Company Size
11-50
Description
- Gelato is an all-in-one Rollup as a Service Platform built without limits.
- Designed to be super-fast, secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy Layer 2 chains on Arbitrum, Optimism, Celestia, and more.
- This role involves managing, nurturing, and expanding relationships with key accounts post-sales in the Web3 space.
Requirements
- Minimum of 3 years experience in key account management or a related role in Web3.
- Understanding of Web3 infrastructure, especially pertaining to the RaaS (Rollup-as-a-Service) business.
- Strong commercial know-how and the ability to understand and discuss Web3-specific infrastructure services like Bridging, RPCs, indexers, or oracles.
- In-depth understanding of Rollups.
- Experience with CRM software like Hubspot.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a focus on customer satisfaction.
- Bonus: Coding experience.
Responsibilities
- Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with Gelato's products and services.
- Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
- Act as the primary point of contact between clients and technical teams, translating technical requirements and ensuring clear communication.
- Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with support and technical teams.
- Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
- Gather and relay customer feedback to the product development team to drive continuous improvement of offerings.
- Monitor and report on key account performance metrics, identifying areas for improvement and growth.
Benefits
Required Skills
Gelato is a pioneering Web3 company offering Rollup-as-a-Service solutions that empower developers to create scalable, blazing-fast, custom enterprise-grade blockchains with ease. Our mission is to lower entry barriers for web3 developers, making it simple to build feature-rich blockchains and decentralized applications. With a focus on scalability, usability, and decentralization, Gelato is paving the way for a more inclusive and decentralized digital future. Join us in building the backbone of Web3 and shaping the next generation of the internet.
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